Description
The bestselling guide to Toyota’s legendary philosophy and production system―updated with important new frameworks for driving innovation and quality in your business
One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.
Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:
- Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology
- Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
- A fresh approach to leadership models
- The brain science and skills for learning to think scientifically
- How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy
Organized into thematic sections covering the various aspects of the Toyota Way―including Philosophy, Processes, People, and Problem Solving―this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.
With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.
Editorial Reviews
Review
- Ruth Archer, Director of Continuous Improvement, Michigan Technological University
- Tilo Schwartz, President, Lernzone
From the Publisher
From the Author
From the Back Cover
--John Shook, former Toyota manager and former CEO, Lean Enterprise Institute
Excellence is, by definition, deviance from the norm. When data suggests that a company has been excellent for many years, it guarantees that the company has a philosophy others cannot comprehend or execute. In this powerful book the author brilliantly unfolds what normally cannot be understood. It is a must read.
--Robert E. Quinn, co-author of The Economics of Higher Purpose and Professor of Management and Operations, Ross School of Business, University of Michigan
Toyota is undergoing an historic transformation, aided along the way by the speed and flexibility the Toyota Production System (TPS) provides. While many things will change on our journey, the fundamentals of Toyota's DNA will remain the same. Jeff Liker's deep understanding of Toyota and its culture, as defined by The Toyota Way, and his decades-long study of Toyota's operational know-how is practical and relevant now, more than ever.
--Chris Nielsen, Executive Vice President, Product Support & Chief Quality Officer, Toyota Motor North America
You can't really copy Toyota's solutions, but you can emulate a scientific way of developing solutions and blaze your own trail. The principles of Toyota's management system allow Toyota to stay in step with changing environments and meet customer needs better than competitors. Jeff Liker's The Toyota Way is your ringside seat to how Toyota develops a scientific way of thinking and mobilizes the creative capability of its people. You may be surprised by what you and your team can achieve!
--Mike Rother, Author of the bestselling Toyota Kata and The Toyota Kata Practice Guide
Toyota's principles and practices were foundational at Starbucks, as they can be for any business, including retail and service companies. This new edition of The Toyota Way, filled with non-manufacturing examples, should be required reading for any modern business leader.
--Scott Heydon, former Vice President of Global Strategy at Starbucks Coffee Company
New technology is disrupting the automotive industry dramatically and on a massive scale. Toyota is responding by seeking to strengthen its core values and develop new capabilities in software and mobility services. Jeff Liker has brought together both objective data and expert analysis, and has delivered a thought-provoking, insightful narrative on the Toyota Way to navigating challenges.
--James Kuffner, PhD, CEO of Toyota Research Institute-Advanced Development and Toyota Director
An update adding value by providing more guidance for successful implementation of a company excellence system. The additional material on lean deployment characteristics, developing habits, work group structure and leader development, lean in a digital age and value stream mapping provide a useful insight for all companies in the ever changing, unpredictable digital world.
--Nicholas Day, Head of Airbus Operating System in France, Airbus SAS
In the second edition of The Toyota Way, Dr. Liker brings his valuable insights on execution, the importance of people, and the behaviors of each and every employee that eventually shape an organization's culture. It dawns on the reader that it's not just the tools and methods that makes the Toyota Production System what it is, but the relentless focus on incremental improvement using meaningful gemba walks, structured toolsets or "scientific thinking," and the role management plays in promoting the desired behaviors that over time get ingrained in the way work is performed.
--Vic Ganesan, Director Operations Excellence, thyssenkrupp Materials NA
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