Introduction ix
Acknowledgments xi
Chapter 1 Drives for Results 1
Accountability 2
Decision Making 8
Asking the Right Questions 10
Drives for Results Assessment Questions 14
The Leader’s Toolkit 14
Chapter 2 Builds the Right Team 17
Hiring the Right Talent 18
Multigenerational Leadership 22
Organizing and Developing Teams 28
Builds the Right Team Assessment Questions 31
The Leader’s Toolkit 31
Chapter 3 Influences Others 33
Open and Effective Communication 34
Negotiation and Building Consensus 38
Emotional Intelligence 45
Influences Others Assessment Questions 46
The Leader’s Toolkit 47
Chapter 4 Understands the Business 49
Generates Business Insights 49
Financial Management 55
Productivity and Process Efficiency 57
Understands the Business Assessment Questions 60
The Leader’s Toolkit 60
Chapter 5 Executes Vision 63
Defines and Communicates Vision 64
Strategic Thinking 65
Plans and Prioritizes 67
Executes Vision Assessment Questions 73
The Leader’s Toolkit 73
Chapter 6 Encourages Excellence 75
Delegation and Empowerment 76
Coaching and Encouraging 84
Rewards and Recognition 87
Encourages Excellence Assessment Questions 91
The Leader’s Toolkit 91
Chapter 7 Develops Positive Relationships 93
Networking 94
Collaboration 97
Conflict Management 102
Develops Positive Relationships Assessment Questions 107
The Leader’s Toolkit 107
Chapter 8 Develops Customer Focus 109
Trust and Credibility 110
Needs and Opportunity Awareness 111
Responsive Problem Solving 113
Develops Customer Focus Assessment Questions 118
The Leader’s Toolkit 119
Chapter 9 Fosters Innovation 121
Change Leadership and Management 122
Continuous Improvement 126
Complex Thinking 130
Fosters Innovation Assessment Questions 131
The Leader’s Toolkit 131
Chapter 10 Models Personal Growth 133
Self-Awareness 134
Continuous Learning 137
Managing Personal Energy and Time 139
Models Personal Growth Assessment Questions 145
The Leader’s Toolkit 145
Conclusion Make Leadership a Habit 147
References 149
Appendix A Your Personal Development Plan 151
Step 1: Self-Assessment 152
Step 2: Personal Action Plan 153
Step 3: Accountability 156
Appendix B Core Competencies Summary 157
Chapter 1: Drives for Results 157
Chapter 2: Builds the Right Team 159
Chapter 3: Influences Others 160
Chapter 4: Understands the Business 162
Chapter 5: Executes Vision 163
Chapter 6: Encourages Excellence 164
Chapter 7: Develops Positive Relationships 166
Chapter 8: Develops Customer Focus 167
Chapter 9: Fosters Innovation 169
Chapter 10: Models Personal Growth 170
Appendix C Glossary of Financial Terms 173
About the Authors 175
About Crestcom 177
Index 179
